April 20, 2013

ReMAP: LMS™

ReMAP Lead Management (LMS)™ – manages flow of leads from different channels through a scripted call center solution (including 3rd party dialer APIs), to qualify leads, set up appointments etc.

Features/Functions

  • Acquire leads from multiple lead sources and channels (Call Centers, CRM systems, Storefronts – Physical and On-line, Scheduling systems, Affiliate Marketing sites), through direct interfaces with these sources
  • Complete call center management with inbound and outbound configurable calling flows
  • Receive leads through inbound calls and enter into system through schedulers
  • Configurable scripting workflow to assist agents to handle calls in a step by step fashion
  • Scheduling, confirmation, re-scheduling of appointments by outbound calling based on a set of configurable business rules
  • Lead issue to the field
  • Agent management by role, by skill level, by market
  • Ease of extension to multiple call centers
  • Lead scheduling prioritization based on market needs
  • Various types of reporting to measure agent productivity, lead efficiency and quality, and throughput
  • Integration with IVR (Five9)
  • APIs for lead sourcing from external sources
  • App/Adapter to Salesforce
  • Capacity Management, Auto-assignment of leads to sales reps (based on sales reps’ calendars and based on store,market, product
  • Lead value maximization by source, by market, by issue target
  • Lead scoring, optimization (storefront, online/web, inbound calls, third party agencies), forecasting and resource planning (call center staff, sales)

Value

More Leads, Greater Throughput/Efficiency, Higher Lead Value

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